Thank you for shopping with Ecstasy Crafts. Since the beginning of lockdown in March 2020 we have been experiencing some delays in processing and shipping orders. We understand how this can be very frustrating for our customers.
We are currently experiencing delays of approximately 5 business days to ship orders for our retail customers.
This is due to a combination of factors including increases in online sales and a reduction in staff hours largely related to COVID-19.
We are doing our best to plan and implement new processes that will allow us to increase the speed with which orders are processed. In the meantime, we do ask for your patience with us as we are doing the best we can to ensure that your order is processed correctly and as quickly as possible.
If you are looking for information about the status of your order, you can click the link in your order confirmation email to see the details. You will be notified once your order has shipped.
We know it can be tempting to contact customer service for more information about the status of your order, however we have seen a very significant increase in the number of customer service requests from customers looking for the status of their orders. We ask that you allow a week to process your order before contacting our customer service team to help us ensure that everyone's questions can be answered in a timely manner. If you do send us an inquiry, please only send it once. We promise that your question will be answered in the order that it is received. Sending multiple requests can slow down customer service for everyone.
Thank you so much for your patience and understanding as we move forward to address some of these new realities for our business.
The Ecstasy Crafts Team